Privacy Policy
This privacy policy outlines how Roulettino collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data. This document explains your rights under applicable data protection legislation and describes the measures we implement to maintain safe gaming standards across our services.
Information We Collect
When you register and play on the Roulettino platform, we collect various types of information necessary to provide our services and comply with regulatory requirements. Personal identification data includes your full name, date of birth, residential address, email address, and telephone number. We also collect verification documents such as proof of identity and proof of address to meet anti-money laundering obligations and age verification standards.
Financial information comprises payment card details, bank account information, transaction history, and deposit and withdrawal records. Technical data automatically collected includes IP addresses, device identifiers, browser types, operating systems, and gameplay patterns. We gather usage data showing how you interact with our platform, including game preferences, session durations, and betting patterns. Communication records encompass correspondence through email, live chat, telephone conversations, and customer support tickets.
| Data Category | Information Collected | Retention Period |
|---|---|---|
| Personal Identification | Name, address, date of birth, contact details | 7 years after account closure |
| Verification Documents | ID copies, proof of address | 7 years after account closure |
| Financial Records | Transaction history, payment details | 7 years after last transaction |
| Technical Data | IP addresses, device information | 2 years |
| Communication Records | Support tickets, email correspondence | 3 years |
How We Use Your Information
The Roulettino privacy policy establishes that we process your personal data for specific lawful purposes. We use your information to create and manage your gaming account, process deposits and withdrawals, and verify your identity and age. Your data enables us to provide customer support, respond to enquiries, and resolve disputes that may arise during your use of our services.
We analyse gameplay data to detect and prevent fraudulent activity, money laundering, and underage gambling. This information helps us identify problem gambling behaviours and implement responsible gaming measures that promote safe gaming practices. We may use your contact details to send service-related notifications, account updates, and information about changes to our terms or privacy policy.
Marketing communications are sent only with your explicit consent, and you retain the right to opt out at any time. We process data to comply with legal and regulatory obligations, including reporting requirements to licensing authorities and responding to lawful requests from law enforcement agencies. Statistical analysis of anonymised data helps us improve our platform, develop new features, and enhance user experience across our gaming services.
Data Sharing and Third Parties
Roulettino shares your personal information with selected third parties only when necessary to operate our services or fulfil legal obligations. Payment processors handle your financial transactions securely, whilst identity verification providers assist in conducting know-your-customer checks and age verification procedures. Our technology service providers support platform infrastructure, data storage, and system maintenance.
Customer support platforms may access your information to resolve queries and provide assistance. Marketing service providers process data solely when you have consented to receive promotional communications. We share information with regulatory bodies and licensing authorities as required by gambling legislation and compliance frameworks.
Law enforcement agencies may receive your data in response to valid legal requests or court orders. Business partners involved in operating the Roulettino platform may access limited data under strict confidentiality agreements. All third parties processing your information are contractually obligated to maintain appropriate security measures and use your data only for specified purposes. We never sell your personal information to third parties for their own marketing purposes.
Your Rights and Data Protection
Under the Roulettino privacy policy, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you and receive a copy in a commonly used electronic format. You may request correction of inaccurate or incomplete information and ask us to erase your data in certain circumstances, subject to our legal retention obligations.
You can object to processing activities based on legitimate interests and request restriction of processing in specific situations. The right to data portability allows you to receive your data in a structured format and transmit it to another service provider. You may withdraw consent for marketing communications or other consent-based processing activities at any time without affecting the lawfulness of processing before withdrawal.
| Right | Description | How to Exercise |
|---|---|---|
| Access | Obtain copies of your personal data | Submit request through account settings or contact privacy team |
| Rectification | Correct inaccurate information | Update details in account settings or contact support |
| Erasure | Request deletion of your data | Contact privacy team with written request |
| Objection | Object to certain processing activities | Contact privacy team specifying grounds for objection |
| Portability | Receive data in transferable format | Submit data portability request through privacy team |
| Withdraw Consent | Stop consent-based processing | Adjust preferences in account settings or contact support |
To exercise these rights, contact our data protection officer through the designated channels provided on our platform. We respond to requests within one month, though complex requests may require up to three months with prior notification. You have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe we have processed your information unlawfully or failed to respect your rights. Our commitment to safe gaming includes protecting your privacy and handling your data responsibly throughout your relationship with our platform.
Security Measures and Data Retention
Roulettino implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We employ industry-standard encryption protocols for data transmission and storage, including SSL/TLS technology for all communications between your device and our servers. Access to personal data is restricted to authorised personnel who require it to perform their duties, and all staff members undergo regular data protection training.
Our systems undergo routine security audits and penetration testing to identify and address vulnerabilities. We maintain firewalls, intrusion detection systems, and anti-malware protection across our infrastructure. Physical security measures protect servers and data centres housing your information, with controlled access and continuous monitoring. Regular backups ensure data integrity whilst secure disposal procedures govern the destruction of information no longer required.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy and comply with legal obligations. Account information and transaction records are maintained for seven years following account closure to meet regulatory requirements and resolve potential disputes. Technical data and gameplay analytics are typically retained for shorter periods, as specified in our retention schedule. Upon expiry of retention periods, we securely delete or anonymise your information so it can no longer identify you. Safe gaming remains central to our operations, and we continuously review our security practices to adapt to evolving threats and maintain the highest standards of data protection for all users of the Roulettino platform.