Privacy Policy
This privacy policy outlines how Roulettino collects, uses, protects and manages your personal information when you access our online slot game platform. We are committed to safeguarding your privacy and ensuring transparency about our data practices. This document applies to all users who visit or register on the Roulettino platform and explains your rights regarding the information we collect.
Information We Collect
When you use Roulettino, we collect various types of information to provide you with our services and ensure safe gaming practices. Personal information includes details you provide during registration such as your name, date of birth, residential address, email address, and phone number. We also collect verification documents including identification cards or utility bills to confirm your identity and comply with regulatory requirements.
Our systems automatically gather technical data when you access the platform. This includes your IP address, device type, browser information, operating system, and gameplay statistics. We track deposit and withdrawal transactions, payment method details, and communication records including emails and chat conversations with our support team. Cookies and similar tracking technologies help us understand how you interact with Roulettino and improve your gaming experience.
The following table shows the categories of information we collect and their primary purposes:
| Information Category | Examples | Primary Purpose |
|---|---|---|
| Personal Details | Name, address, email, phone number | Account management and communication |
| Identity Verification | Passport, driving licence, utility bills | Regulatory compliance and age verification |
| Financial Information | Payment methods, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device ID, browser type | Platform security and performance |
| Gameplay Records | Game history, betting patterns, session duration | Service improvement and responsible gaming |
| Communication Logs | Support tickets, email correspondence | Customer service and dispute resolution |
How We Use Your Information
Roulettino uses your personal information for specific lawful purposes that enable us to operate the platform effectively whilst maintaining security standards. We process your data to create and manage your account, verify your identity and age to prevent underage gambling, and process your financial transactions including deposits, withdrawals and bonus payments.
Your information helps us deliver personalised gaming experiences and communicate important updates about your account, new games, promotional offers and changes to our terms. We analyse gameplay data to detect unusual patterns that might indicate problem gambling behaviour, allowing us to implement safe gaming measures and offer support when needed.
Compliance with legal obligations requires us to maintain records for anti-money laundering purposes, respond to requests from regulatory authorities in New Zealand and other jurisdictions, and cooperate with law enforcement when legally required. We use technical data to protect against fraud, prevent unauthorised access, resolve technical issues, and enhance platform performance.
Marketing communications are sent only to users who have provided consent, and you can withdraw this permission at any time through your account settings. We never sell your personal information to third parties for their marketing purposes.
Information Sharing and Disclosure
Roulettino shares your information only when necessary to operate our services or when legally required. We work with trusted third-party service providers who help us deliver various aspects of our platform. Payment processors handle your deposits and withdrawals, identity verification services confirm your documents, cloud hosting providers store data securely, and customer support platforms manage your enquiries.
Regulatory bodies and government authorities may receive your information when we are legally obliged to disclose it. This includes gambling regulators who oversee our licensing, tax authorities for financial reporting, and law enforcement agencies investigating suspected criminal activity. We may also share information with fraud prevention agencies to protect our platform and other users.
In the event of a business transfer such as a merger, acquisition or sale of assets, your information may be transferred to the new owners, who will be required to honour this privacy policy. We will notify you before your information becomes subject to different privacy practices.
All third parties who receive your data are contractually bound to protect it with the same standards we apply and use it only for the specific purposes we authorise. We conduct regular assessments of our partners to ensure they maintain appropriate security measures.
Data Security and Retention
Protecting your personal information is fundamental to how Roulettino operates. We implement industry-standard security measures including SSL encryption for all data transmissions, secure servers protected by firewalls, regular security audits and penetration testing, multi-factor authentication options for account access, and staff training on data protection principles.
We retain your information for specific periods based on the purpose for which it was collected and our legal obligations. Active account data remains accessible whilst your account is open and active. After account closure, we retain certain records to comply with regulatory requirements, typically for seven years as mandated by anti-money laundering legislation and gambling regulations.
The following table outlines our standard retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration details | 7 years after account closure | Regulatory compliance |
| Transaction records | 7 years after transaction date | Financial and tax obligations |
| Identity verification documents | 7 years after account closure | Anti-money laundering requirements |
| Gameplay history | 7 years after account closure | Dispute resolution and compliance |
| Marketing consent records | Until consent withdrawn plus 3 years | Legal proof of consent |
| Support communications | 3 years after last contact | Customer service quality |
| Technical logs | 12 months | Security monitoring and troubleshooting |
Once retention periods expire, we securely delete or anonymise your information so it can no longer identify you. Backups containing your data are also deleted according to our backup rotation schedule.
Your Privacy Rights
Under applicable privacy laws including the Privacy Act 2020 in New Zealand, you have specific rights regarding your personal information. You can request access to the information we hold about you and receive a copy in a commonly used electronic format. If any details are inaccurate or incomplete, you have the right to request corrections.
You may request deletion of your personal information, though we may need to retain certain data to fulfil legal obligations even after you close your account. The right to restrict processing allows you to limit how we use your information in specific circumstances, such as whilst we verify the accuracy of data you have disputed.
If you wish to object to processing based on legitimate interests or for direct marketing purposes, you can do so at any time. For marketing communications, simply use the unsubscribe link in our emails or adjust your preferences in your account settings. You also have the right to data portability, allowing you to receive your information in a structured format and transmit it to another service provider.
To exercise any of these rights, contact our privacy team at [email protected] with your account details and a clear description of your request. We will respond within one month, though complex requests may require up to three months with prior notification. You will never be charged a fee for making a legitimate privacy request unless it is clearly unfounded or excessive.
If you believe we have not handled your information properly or have concerns about our privacy practices, you have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand. We encourage you to contact us first so we can attempt to resolve your concerns directly.